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  • Our warehouse team has been working really hard, 7 days a week, and our fulfillment times have come down substantially because of it.  Right now, order processing time is averaging under 2 days, and we intend to keep it there.  If you want an in-stock product (and we have about 5,000 different ones to choose from), well get it out the door in a day or two.

As for pre-orders youve been waiting on?  Though it varies by brand, new releases are running roughly 2-3 months behind schedule, and its only getting worse, not better.  Because of manufacturing and shipping-related delays, weve drastically cut back on our pre-order offerings, and stopped taking backorders completely.  Theres real concern about items that we are expecting in October-ish not arriving in time for Christmas.  We are already losing sleep over it.

Well continue to work with the brands we represent to get products to you as quickly as we can.  Please know our team is working literally 24 hours a day to get your orders out the door.

Thanks as always for your support!

    @surethingtoys
    Our warehouse team has been working really hard, 7 days a week, and our fulfillment times have come down substantially because of it. Right now, order processing time is averaging under 2 days, and we intend to keep it there. If you want an in-stock product (and we have about 5,000 different ones to choose from), we’ll get it out the door in a day or two.

    As for pre-orders you’ve been waiting on? Though it varies by brand, new releases are running roughly 2-3 months behind schedule, and it’s only getting worse, not better. Because of manufacturing and shipping-related delays, we’ve drastically cut back on our pre-order offerings, and stopped taking backorders completely. There’s real concern about items that we are expecting in October-ish not arriving in time for Christmas. We are already losing sleep over it.

    We’ll continue to work with the brands we represent to get products to you as quickly as we can. Please know our team is working literally 24 hours a day to get your orders out the door.

    Thanks as always for your support!

  • Holiday weekend has us backed up like crazy. The torrential downpour inside our warehouse is not helping either. Crazy storm just ruined our Friday. We will be working all weekend to get caught up.  Thanks for your patience everyone!

    @surethingtoys
    Holiday weekend has us backed up like crazy. The torrential downpour inside our warehouse is not helping either. Crazy storm just ruined our Friday. We will be working all weekend to get caught up. Thanks for your patience everyone!
    East Rutherford, New Jersey

  • ...and we are back on schedule!  Thanks to our warehouse team for putting in extra hours this week to get us caught up.  As of this second, we are back to shipping 98% of our in-stock orders in 2-3 business days.  Thats our advertised standard, and well do our best to keep it there!  If anything slips, well let you know about it.  Thanks to our customers for your patience while we worked through the order backlog. 

Enjoy the weekend.  Well be back at it on Monday AM. 

Thanks again. Stay safe.

    @surethingtoys
    …and we are back on schedule! Thanks to our warehouse team for putting in extra hours this week to get us caught up. As of this second, we are back to shipping 98% of our in-stock orders in 2-3 business days. That’s our advertised standard, and we’ll do our best to keep it there! If anything slips, we’ll let you know about it. Thanks to our customers for your patience while we worked through the order backlog.

    Enjoy the weekend. We’ll be back at it on Monday AM.

    Thanks again. Stay safe.

    East Rutherford, New Jersey

  • We are a bit backed up right now!  A few hundred orders are on the production line going out today, and a few thousand more are waiting to get picked.  As always, working as fast as we can.  Our hope is to be back to 2-3 processing time within the next seven days.

Our customer service team is here to answer any of your questions in the meantime.  The response to our new expanded phone availability has been great, and its been nice to speak to our customers instead of DMs.  Cant wait until the convention scene returns so we can see you face-to-face again!

Thanks, as always, for your orders and your patience!

    @surethingtoys
    We are a bit backed up right now! A few hundred orders are on the production line going out today, and a few thousand more are waiting to get picked. As always, working as fast as we can. Our hope is to be back to 2-3 processing time within the next seven days.

    Our customer service team is here to answer any of your questions in the meantime. The response to our new expanded phone availability has been great, and it’s been nice to speak to our customers instead of DMs. Can’t wait until the convention scene returns so we can see you face-to-face again!

    Thanks, as always, for your orders and your patience!

    East Rutherford, New Jersey

  • Everyone seems VERY interested in Cara Dune toys today.  Did something happen?  Weve received dozens of emails, phone calls and DMs.

So heres what we know...Hasbro is NOT making any more toys featuring her likeness.  BUT, that does not mean they havent already made toys that are somewhere in the process of manufacture/distribution.

It takes many months for toys to go from "in production" to retailer shelves.  Several weeks actually being made overseas at a factory, 4-6 weeks on a cargo ship en route to the USA, a week or two to clear customs, then time in transit between warehouses and distributors before we see them (which can add another month or two).

We are being told we WILL get the figures we have on order (our orders are over a year old at this point). And barring anything crazy, we will have enough to fill all existing orders.  If we get everything we order, well actually have hundreds of extras.

If you want an extra, sign up for "Email When Available" on these pieces.  If you have an existing order, sit tight, keep your fingers crossed, and we hope to deliver them to you soon!

    @surethingtoys
    Everyone seems VERY interested in Cara Dune toys today. Did something happen? We’ve received dozens of emails, phone calls and DMs.

    So here’s what we know…Hasbro is NOT making any more toys featuring her likeness. BUT, that does not mean they haven’t already made toys that are somewhere in the process of manufacture/distribution.

    It takes many months for toys to go from “in production” to retailer shelves. Several weeks actually being made overseas at a factory, 4-6 weeks on a cargo ship en route to the USA, a week or two to clear customs, then time in transit between warehouses and distributors before we see them (which can add another month or two).

    We are being told we WILL get the figures we have on order (our orders are over a year old at this point). And barring anything crazy, we will have enough to fill all existing orders. If we get everything we order, we’ll actually have hundreds of extras.

    If you want an extra, sign up for “Email When Available” on these pieces. If you have an existing order, sit tight, keep your fingers crossed, and we hope to deliver them to you soon!

    East Rutherford, New Jersey

  • We may be done shoveling, but the order backlog from the storm is heavy!!! 

The negative reviews and feedback start rolling in anytime we dont get orders out the door within a week.  We get it, you want your toys!  Our normal processing time is 2-3 days, so anytime we are missing that target, well post about it here.  Weve also added a banner to the site.  Right now, we are at 5 business days.

Our team will be working all weekend to get caught up, and we will be back to normal early next week. 

Thanks for sticking with us!

    @surethingtoys
    We may be done shoveling, but the order backlog from the storm is heavy!!!

    The negative reviews and feedback start rolling in anytime we don’t get orders out the door within a week. We get it, you want your toys! Our normal processing time is 2-3 days, so anytime we are missing that target, we’ll post about it here. We’ve also added a banner to the site. Right now, we are at 5 business days.

    Our team will be working all weekend to get caught up, and we will be back to normal early next week.

    Thanks for sticking with us!

    East Rutherford, New Jersey

  • We are all dug out and back to work.  We know that you need your canned meat plush toys, and 20 inches of snow is not going to stop us from delivering them to you.

    @surethingtoys
    We are all dug out and back to work. We know that you need your canned meat plush toys, and 20 inches of snow is not going to stop us from delivering them to you.
    East Rutherford, New Jersey

  • Due to the noreaster slamming the NYC area, our warehouse is closed today, Monday 2/1.  Same-day shipments will go out tomorrow when return to normal operation. 

As we have been all pandemic long, our customer service team is working remotely, so well be here today answering your questions as quickly as we can.  If you have any pressing issues, send us a DM or phone call.  888-987-TOYS.  Otherwise, well get to your email inquiries as fast as humanly possible!

    @surethingtoys
    Due to the nor’easter slamming the NYC area, our warehouse is closed today, Monday 2/1. Same-day shipments will go out tomorrow when return to normal operation.

    As we have been all pandemic long, our customer service team is working remotely, so we’ll be here today answering your questions as quickly as we can. If you have any pressing issues, send us a DM or phone call. 888-987-TOYS. Otherwise, we’ll get to your email inquiries as fast as humanly possible!

    East Rutherford, New Jersey

  • Grogu, we feel the same.  Its been a crazy year. 

To our loyal customers, thanks so much for your support and your patience during the last 12 months.  We dont exist without you, and well never lose sight of that.

To our employees, thanks so much for showing up each day in the middle of a pandemic.  None of this happens without your hard work.

The warehouse was open for 700 straight hours this month, buzzing 24 hours a day until Christmas eve.  But, tonight, we are closed.  And were taking the weekend off.  We look forward to servicing your toy needs next year and beyond. 

Thanks again to you all.  This year sucked, but we made it through.  Please stay safe and healthy out there.  Heres to a better 2021.  Happy New Year!

    @surethingtoys
    Grogu, we feel the same. It’s been a crazy year.

    To our loyal customers, thanks so much for your support and your patience during the last 12 months. We don’t exist without you, and we’ll never lose sight of that.

    To our employees, thanks so much for showing up each day in the middle of a pandemic. None of this happens without your hard work.

    The warehouse was open for 700 straight hours this month, buzzing 24 hours a day until Christmas eve. But, tonight, we are closed. And we’re taking the weekend off. We look forward to servicing your toy needs next year and beyond.

    Thanks again to you all. This year sucked, but we made it through. Please stay safe and healthy out there. Here’s to a better 2021. Happy New Year!

  • Its December!  Quick update...

After getting completely overwhelmed with orders over BFCM weekend (in a good way...thanks everyone!), we hired a bunch of temps (doubling the size of our staff), and started working 24 hours a day, 7 days a week.  That will continue through the end of the year.  We are finally caught back up, with most in-stock orders shipping out in 3-4 business days.  But theres no time to catch our breath...

Pre-orders continue to arrive and ship out the second they hit our loading dock.  The manufacturers are NOT making it easy on us.  Theres a bunch of items with hundreds of pre-orders that are all arriving in the next 7-10 days, uncomfortably close to shipping deadlines.  Sixteen pallets arrived this morning, over 50 more are on the road right now heading our way.  Its going to be a crazy two weeks.  We WILL get these items to our customers in time for Christmas.  Nothing will be in our building and not in your hands...thats our promise to you.

Our two biggest sellers of 2020 (Funkos Hunter x Hunter and Schitts Creek) are in transit to us, with enough stock to fill all orders placed through mid-November or better.  The customers whove been waiting the longest will be served first. 

Phones and emails are non-stop.  We continue to get to everyone as fast as we can.  Anything urgent is handled with priority, typically in 24 hours or less.  We know the wait times for availability answers are unacceptable, as they have been since March.  We will continue to improve.  No excuses. 

Thanks for sticking with us during the insanity that has been 2020!

    @surethingtoys
    It’s December! Quick update…

    After getting completely overwhelmed with orders over BFCM weekend (in a good way…thanks everyone!), we hired a bunch of temps (doubling the size of our staff), and started working 24 hours a day, 7 days a week. That will continue through the end of the year. We are finally caught back up, with most in-stock orders shipping out in 3-4 business days. But there’s no time to catch our breath…

    Pre-orders continue to arrive and ship out the second they hit our loading dock. The manufacturer’s are NOT making it easy on us. There’s a bunch of items with hundreds of pre-orders that are all arriving in the next 7-10 days, uncomfortably close to shipping deadlines. Sixteen pallets arrived this morning, over 50 more are on the road right now heading our way. It’s going to be a crazy two weeks. We WILL get these items to our customers in time for Christmas. Nothing will be in our building and not in your hands…that’s our promise to you.

    Our two biggest sellers of 2020 (Funko’s Hunter x Hunter and Schitt’s Creek) are in transit to us, with enough stock to fill all orders placed through mid-November or better. The customers who’ve been waiting the longest will be served first.

    Phones and emails are non-stop. We continue to get to everyone as fast as we can. Anything urgent is handled with priority, typically in 24 hours or less. We know the wait times for availability answers are unacceptable, as they have been since March. We will continue to improve. No excuses.

    Thanks for sticking with us during the insanity that has been 2020!

    East Rutherford, New Jersey

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